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The Golden Jubilee Conference Hotel achieved a Gold Standard award for consistently delivering “excellent customer experience” throughout 2018.
The award-winning Scottish venue, based in Clydebank, received the VenueVerdict Gold Accreditation for 2018 after receiving the accolade for each of the quarters in the year.
Market research agency BVA BDRC accredit the Gold Standard to venues achieving a 12-month Net Promoter Score (NPS) of +70 (scores range from -100 to +100) or higher from ‘Business Event Host’ responses in the period January to December 2018.
VenueVerdict is the only accreditation programme determined entirely by customers who provide feedback based on their meeting experiences.
It provides an independent measurement and improvement tool for venues to understand the end-to-end journey of event planners, identify service gaps and benchmark against the competition.
This latest recognition made 2018 a special year for the unique hotel after also picking up the Conference Hotel of the Year trophy at the 2018 Scottish Hotel Awards.
Hotel Director Bronagh Bell said: “We are absolutely delighted to have received the Gold Accreditation for the fourth quarter of 2018, making it a clean sweep of 2018 for this prestigious award.
“This highlights the hard work and dedication of our staff who go the extra mile for our all of our clients and guests and consistently maintain the high standards we are known for in the meetings, incentives, conferences, exhibitions (MICE) market.
“Last year really was a tremendous one for us, growing our international association market and reputation and we will carry this forward, striving to improve our services even further in the year ahead.
“I would like to thank each member of our hard-working team for their dedication and can-do attitude which helps us deliver innovative, collaborative and bespoke services for a unique user experience.”
Natalie Wiseman, Client Services Manager, BVA BDRC said: “Customers increasingly value transparency from their suppliers, and the meetings industry is no different.
“Independently collecting feedback to assess the meeting experience really demonstrates venues that deliver on this for their clients. The VenueVerdict awards and accreditations celebrate the venues that have consistently excelled in their service and product delivery.
“My congratulations go to all winners for their hard work and well-earned achievements in 2018.”