Conference Hotel strikes gold for going extra mile for clients
Oct 18, 2018
Customer satisfaction has earned the Golden Jubilee Conference Hotel in Clydebank another prestigious accolade for going that extra mile for clients.
The award-winning Scottish venue has achieved the VenueVerdict Gold Accreditation for the third quarter of 2018.
The recognition is based on customer feedback for 371 participating venues and hotels across the UK and Ireland, with results delivered from nearly 16,000 individual pieces of feedback.
Market research agency BVA BDRC accredit the Gold Standard to venues achieving a 12-month Net Promoter Score (NPS) of +70 (scores range from -100 to +100). NPS is a progressive measure of customer service performance which acknowledges the power that excellent service has when it comes to driving positive word of mouth for a brand.
The VenueVerdict Gold Standard Accreditation is given to those properties recording a 12 month Net Promoter Score of +70 or higher from 40 or more Business Event Host responses in the 12 month period October 2017 to September 2018.
This latest recognition comes after the Golden Jubilee was awarded VenueVerdict Gold Accreditation for the second quarter of this year and Conference Hotel of the Year at the 2018 Scottish Hotel Awards, making it an unprecedented year so far for the unique hotel.
Hotel Director Bronagh Bell said: “This latest recognition shows how our conscientious staff really go the extra mile for our guests, conference organisers and delegates. It demonstrates our commitment to deliver a ‘venue of excellence’ for the meetings, incentives, conferences, exhibitions (MICE) market.
“We have had a fantastic year so far and have grown our international association market and reputation.
“I would like to thank each member of our hard-working team for their dedication and can-do attitude which helps us deliver innovative, collaborative and bespoke services for a unique user experience.”
Natalie Wiseman, Client Services Manager, BVA BDRC said: “Congratulations to the Golden Jubilee Conference Hotel on achieving the Gold Standard Accreditation.
“It’s fantastic to see the hotel able to attain Venue Verdict Gold Accreditation once again as a direct result of customer feedback, and is a credit to all those involved in delivering quality events at the venue.”
The recognition is the latest in a long line of accolades and awards for the Golden Jubilee Conference Hotel.
Last year it was named Business Hotel of the Year and received the award for Excellence in Hotel Conference Facilities at the Small Business Awards 2017.
They are also finalists in the Association of British Professional Conference Organisers (ABPCO) Excellence Awards, where they hope to win in the Best Industry Partnership category.
For more information on the Golden Jubilee Conference Hotel’s facilities and conference services, click here.